Terms & Conditions

FAULTS & FAILURES 

There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe.
For purchases with major failures you may reject the goods and get a refund or an identical replacement.
Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

CHANGE OF MIND RETURNS

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

PURCHASES & PAYMENT

Customers must provide WHITE FOX BOUTIQUE with complete and accurate details when making purchases. WHITE FOX BOUTIQUE is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.  

All of our prices are in AUD, WHITE FOX BOUTIQUE is not responsible for varying currency conversion rates charged by customers’ banks.

Customers will receive an invoice confirming the order once WHITE FOX BOUTIQUE receives payment either through Credit Card, PayPal or Afterpay.

Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. WHITE FOX BOUTIQUE uses the Shopify Payments Gateway for all online credit card transactions. Shopify Payments is a PCI-DSS Certified Gateway. Your credit card number cannot be viewed by WHITE FOX BOUTIQUE or any third party.

We take a firm stance against credit card fraud. If your transaction is flagged in our system or suspected fraud, we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person's details, WHITE FOX BOUTIQUE will report all transaction information to the Australian Federal Police and banking authorities.

PROMOTIONS & DISCOUNTS

Promotional sales may exclude selected styles and the purchase of Gift Cards. All styles will be marked down if included in a promotion unless a discount code is required, in which case the final price will display once the code has been entered correctly at checkout. Only one discount code can be applied to an order. Discount codes must be entered at checkout and cannot be redeemed after this point. White Fox Boutique reserves the right to change or end a promotion at any time without notice.

ORDER PROCESSING

Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales, Australia.

Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our SHIPPING INFORMATION page.

CANCELLATION

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract.

Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by WHITE FOX BOUTIQUE. In addition, WHITE FOX BOUTIQUE reserves the right to decline or cancel any such orders.

CUSTOMS CHARGES

Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Instagram GiveAways

Any competition or giveaway promoted by White Fox Boutique is in no way sponsored, endorsed or administered by, or associated with Instagram, Inc. By entering, entrants confirm they are 16+ years of age, release Instagram of responsibility and agree to Instagram's terms of use. Winners will be contacted via DM on Instagram and will also be announced in the caption of the original post on White Fox Boutique’s account. Prize fulfilment is subject to availability and may differ from promotional images and information. White Fox Boutique reserves the right to substitute a prize of equal or greater value for the prize in its sole discretion, unless such substitution is prohibited by law. Prizes are non-transferable and White Fox Boutique need not substitute a prize based on a winner’s request.

TIKTOK GiveAways

Any competition or giveaway promoted by White Fox Boutique is in no way sponsored, endorsed or administered by, or associated with TikTok Inc. By entering, entrants confirm they are 18+ years of age, release TikTok Inc of responsibility and agree to TikTok's terms of use. Winners will be contacted via DM on TikTok and will also be announced in the comments of the original post on White Fox Boutique’s account. Prize fulfilment is subject to availability and may differ from promotional images and information. White Fox Boutique reserves the right to substitute a prize of equal or greater value for the prize in its sole discretion, unless such substitution is prohibited by law. Prizes are non-transferable and White Fox Boutique need not substitute a prize based on a winner’s request.

20% OFF NEW CUSTOMER DISCOUNT

*Enter your unique code at checkout to receive 20% off when you spend $60 or more. Code is valid for once use only. Discount excludes all sale items and all collaborations. Code cannot be used in conjunction with any other offer or discount. Code is only valid for new customers.

 

SALE

Up to 70% off sale applies to all items within the ' Sale' category. Prices as marked no discount code required.

15% off OUR APP

Code APP15 is only valid in the White Fox App and must be entered at checkout to be valid. Excludes sale and collaboration items. Limited to one use only.

15% off sitewide

15% off sitewide excluding gift cards, sale and Sarah’s Day collaboration items. Code to be found on flyer must be entered at checkout to be valid. Limited to one use only.

STUDENT AMBASSADOR program

Must be a full time student in the UK, USA or Australia
At least 18 years old to enter
Must not be part of another student ambassador program
Have an active student email address
Must be able to provide photo proof of student verification
Must keep social platforms public throughout the program 
Must have a minimum of 2,000 followers on both Instagram and Tiktok
White Fox is granted an unlimited right to use all content created by Ambassador on White Fox website/s, email marketing and all social media channels (including YouTube, Instagram, Facebook, TikTok, Snapchat) in White Fox’s sole discretion

WHITE FOX LOYALTY CLUB

For more information on our Loyalty Club click here.

LOYALTY CLUB ANNIVERSARY DISCOUNT

20% off sitewide. Minimum spend $60 AUD/£60 GBP. Excludes already reduced items, gift cards and Sarah’s Day collaborations. Your unique code must be entered at checkout to be valid. This discount cannot be combined with any other codes or offers. For AU, the Code is valid from 9 AM AEST Tuesday 6th August 2024 and ends at 11:59 PM AEST September 6th 2024. For UK, the Code is valid from 4 PM PDT Monday 5th August 2024 and ends at 6:59 AM PDT September 6th 2024.

10% OFF SITEWIDE

Discount valid for verified UNiDAYS students only and is available online only at www.whitefoxboutique.com.au. Discount is not available on sale and collaboration items and cannot be used in conjunction with any other offer.

30% OFF SITEWIDE

30% off everything includes already reduced items. Excludes gift cards and collaborations. Code WF30 must be entered at checkout to be valid. This discount cannot be combined with any other codes or offers. The sale starts at 7 AM AEST Monday 2nd September 2024 and ends at 11:59 PM AEST Wednesday 4th September 2024. For UK customers the sale starts at 10 PM PM BST Sunday 1st September 2024 and ends at 2:59 PM BST Wednesday 4th September 2024