Order Enquiries

To access your White Fox Boutique account, simply enter your email address on the login page. You’ll receive a 6-digit code via email. Enter that code to complete the login. No password needed!

If you haven’t shopped with us before, don’t worry - a new account will be automatically created once you log in for the first time. 

This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.

We aim to respond to each customer inquiry as soon as possible. Please note that our customer service team is located in Sydney, Australia. Therefore, the time difference that exists between the United Kingdom and Australia may cause delays in our response times. Thank you for your patience.

Visa, Mastercard, Paypal, Klarna, and American Express are available on our website at checkout.

We're sorry to hear you have received an incorrect or faulty item.

Please email info@whitefoxboutique.co.uk with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.

You can contact the shipping company directly with your tracking number for more information as to why your order was returned back to us. Once we receive the package back to our warehouse, you will be contacted to amend the address & re-attempt delivery. If you are uncontactable, a refund for the order will be processed.

Unfortunately, once an order has been dispatched from our warehouse, we have no control over any delays within the postal network. Please know, your order is on its way, and we are doing everything we can to ensure it is delivered as quickly as possible.

We are really quick at packing your order up which means we cannot make any changes once you have placed your order. If you need to return your order please do so via our returns portal HERE. See our returns information HERE.

We are really quick at packing your order up which means we can't make any changes once you have placed your order. If you order has been dispatched with the wrong address, please contact the carrier to amend the address. This can be done on the tracking information page with the selected carrier. If you need any additional assistance please contact our customer service at info@whitefoxboutique.co.uk.

Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order.

Orders are dispatched from our warehouse in Burton-On-Trent, United Kingdom.

It is possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you.

Please contact us straight away at info@whitefoxboutique.co.uk with the Full Name the order was placed under.

Orders to the United Kingdom if placed before 5pm BST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

Orders to Europe if placed before 12 PM BST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

Purchases made on weekends or bank holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times. Please note, during high volume periods & sales dispatch times may vary.