Why was my account moved to the UK store?

We have upgraded your account to our new UK website because we noticed that you have previously placed orders with a UK, EU or UAE shipping address. As a valued customer, you’ll now enjoy faster deliveries, next-day options, faster returns, and an improved shopping experience.

How do I access my account on the UK store?

To access your account on our UK store, simply reactivate your account with your original email address and reset your password HERE. If you encounter any issues, you can try registering again HERE.

Why do I need to reset my password?

You will need to reset your password to reactivate your new account. This added step ensures your account remains secure. - for security reasons we could not transfer your password to the new account.

What should I do if I can't access my account on the UK store?

If you’re unable to access your account on the UK store, try registering HERE. For further assistance contact our customer service team at info@whitefoxboutique.com.

Will my order history be visible in the UK store?

Order history will only be available on the site where the purchase was originally made. To view past orders made before the 17th of September log in to your old account on our AU website HERE. If you still need help, reach out to our customer service team at info@whitefoxboutique.com.

Will my saved addresses and payment methods transfer over?

As this is a new account, you will need to re-enter your saved addresses and payment methods.

Will my wishlist items be moved to the UK store?

You will need to re-add any wishlist items to the new UK store. Happy shopping!

What happens to my store credit from my old account?

Your store credit balance will be available to use on our new UK site. It has been converted as per current currency conversion rates into GBP £ for your convenience. Access this via your new account HERE. If you are having trouble locating your store credit balance please contact customer service at info@whitefoxboutique.com.

What happens to any gift cards I purchased on my old account?  

Any gift cards you have purchased will be available for use on our new UK site. It has been converted as per current currency conversion rates into GBP £ for your convenience. You will receive an email with your new gift card details (code). If you are having trouble using your gift card please contact customer service at info@whitefoxboutique.com with the original gift card details.

Will shipping times change with the new UK store?

For shipping information please click HERE. 

Where will my order be shipped from ON the UK store?  

All orders placed after the 17th of September will be dispatched from our brand-new warehouse located in Burton-On-Trent, United Kingdom.

If I place an order on the UK store, can I still have it delivered to an address outside the UK? 

From our UK store we offer delivery to the United Kingdom, Jersey, Guernsey, Europe and the United Arab Emirates. For more information on shipping read HERE.

Have my return policies changed?

For information on our UK returns policy, please click HERE.
 

How do I return an item purchased before the 17th of September? 

To return an item purchased before September 17th, submit your return request HERE. Your order will be returned to our AU warehouse and this will follow our AU returns policy HERE.

How do I return an item purchased after the 17th September? 

For items purchased after September 17th, please submit your return request HERE. Your order will be returned to our UK warehouse. This will follow our UK returns policy HERE.

Will I still be able to use my loyalty account on the UK store?

Yes! You will just need to reset your password to regain access.
 

How do I use my referral code on the UK store if it was created on the AU store? 

For help with referral codes, please contact our customer service team at info@whitefoxboutique.com, and they’ll assist you.

Will my points transfer over to my account on the UK store? 

Yes! Your points gained on your previous account will be transferred over to the UK store.