Customer Care

Orders

Where can I purchase White Fox products?

The only place to purchase White Fox products is exclusively through our official website:

https://whitefoxboutique.co.uk/

https://whitefoxboutique.com.au/

https://whitefoxboutique.com/

Purchasing through our official website ensures the authenticity of products and safeguards your personal information.

Please note we do not wholesale our products to other sellers or stores.

When will my order be dispatched?

Orders to the United Kingdom if placed before 5pm BST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

Orders to Europe if placed before 12 PM BST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

Purchases made on weekends or bank holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

I did not receive an order or shipping confirmation?

It is possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you!

Please contact us straight away at info@whitefoxboutique.co.uk with the Full Name the order was placed under.

Where is my order dispatched from?

Orders are dispatched from our warehouse in Burton-On-Trent, United Kingdom.

Can I change my billing address?

Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Can I change my order address?

We are really quick at packing your order up which means we can't make any changes once you have placed your order. If you order has been dispatched with the wrong address, please contact the carrier to amend the address. This can be done on the tracking information page with the selected carrier. If you need any additional assistance please contact our customer service at info@whitefoxboutique.co.uk

Can I cancel my order?

We are really quick at packing your order up which means we cannot make any changes once you have placed your order. If you need to return your order please do so via our returns portal HERE. See our returns information HERE.

What does it mean if my order says 'In Progress'?

This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.

Where is my tracking information?

Your tracking information will be sent via email once your order has been dispatched from our warehouse.

Why is my order stuck in transit?

Unfortunately, once an order is dispatched from our warehouse, we have no control over delays within the postal network. Please know that your order is on it's way to you and we are doing everything in our power to ensure it is delivered ASAP.  

What if my order is returned to sender?

You can contact the shipping company directly with your tracking number for more information as to why your order was returned back to us. Once we receive the package back to our warehouse, you will be contacted to amend the address & re-attempt delivery. If you are uncontactable, a refund for the order will be processed.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear you have received an incorrect or faulty item!

Please email info@whitefoxboutique.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.

Can't find what you are looking for?

Click here to email us